PRIVACY POLICY
1. Introduction
This Privacy Policy explains how Changsha Ranzhi E-Commerce Co., Ltd. ("we", "us", or "our") handles information in connection with the mobile games and applications we operate and distribute through Google Play (collectively, the "Apps").
Our current game portfolio includes Kitty Tile and may include additional games and applications in the future.
We respect your privacy and are committed to protecting information processed through our Apps. This Policy describes the categories of information that may be collected, used, stored, and shared when you download or use our Apps.
Our Apps may provide guest access and may not require users to create an account to play. Specific features and data practices may vary between Apps.
2. Information We Collect
The information processed through an App depends on its features, your device settings, and the third-party services integrated into that App.
2.1 Device and Technical Information
When you use our Apps, certain technical information may be collected automatically, including:
- Device model and operating system version.
- IP address and general network information.
- App version and device configuration information.
- Crash reports, diagnostic logs, and error information.
- App performance information, such as loading time and technical performance metrics.
Depending on the App and its technical implementation, certain services may also process device identifiers or advertising identifiers, such as the Android Advertising ID.
We do not represent that every listed category is collected by every App. Actual collection depends on the relevant App and its integrated services.
2.2 Gameplay Information
Depending on the features available in an App, we may process gameplay-related information, including:
- Game progress and level completion.
- Game settings and preferences.
- Gameplay events and achievements.
- Session duration and technical performance information.
Gameplay information may be stored locally on your device or processed by our service providers where the relevant functionality is available.
2.3 Information You Provide
If you contact our customer support team, we may process information you voluntarily provide, including:
- Your email address.
- The contents of your inquiry or feedback.
- Other information you choose to include in your communication.
We use this information to respond to your requests and provide customer support.
2.4 Third-Party Services
Depending on the specific App, we may integrate third-party services for advertising, analytics, crash reporting, and technical support.
These services may process information such as device information, advertising identifiers, IP addresses, app interaction data, and diagnostic information, subject to their actual functionality and applicable privacy policies.
Relevant third-party services and their privacy policies will be identified where applicable.
3. How We Use Information
We may use information processed through our Apps for the following purposes:
- To provide and maintain gameplay features.
- To save or restore gameplay progress where supported.
- To monitor and improve App performance and stability.
- To diagnose and fix crashes, errors, and technical issues.
- To deliver, manage, and measure advertisements where advertising services are integrated.
- To analyze usage and improve our Apps where analytics services are used.
- To respond to customer inquiries and feedback.
- To protect our Apps against fraud, abuse, and technical threats.
- To comply with applicable laws and legal obligations.
4. Information Sharing and Disclosure
We may share or permit access to relevant information in the following circumstances:
4.1 Service Providers
We may work with third-party service providers that help us operate, maintain, analyze, advertise, or support our Apps.
These providers may include advertising networks, analytics providers, crash-reporting services, and technical infrastructure providers.
They may process information as necessary to provide their services, subject to applicable contractual and legal requirements.
4.2 Legal Requirements
We may disclose information when required by applicable laws, regulations, court orders, or lawful requests from competent authorities.
4.3 Business Transfers
If our business or relevant assets are involved in a merger, acquisition, restructuring, or transfer, relevant information may be transferred as part of that transaction, subject to applicable privacy requirements.
5. Data Storage, Retention, and Security
5.1 Data Storage
Information may be stored locally on your device or on servers operated by us or our service providers.
Information may be processed or stored in countries or regions outside your country of residence, subject to applicable data protection requirements.
5.2 Data Retention
We retain information only for as long as reasonably necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce applicable agreements.
The retention period depends on the type of information, the purpose of processing, and applicable legal requirements.
Where applicable, information associated with an App may be retained for up to 24 months after the App is uninstalled, unless a longer retention period is required or permitted by law.
When information is no longer necessary, we will take reasonable steps to delete it or anonymize it, subject to applicable legal retention requirements.
5.3 Data Security
We take reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of personal information.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a relevant data protection authority.
To exercise your rights or submit a privacy-related request, contact us using the email address provided in Section 9.
We will review and respond to requests within the time required by applicable law.
7. Children's Privacy
Our Apps are not intended to knowingly collect personal information directly from children under the age of 13.
We do not knowingly collect personal information from children under 13 without the required parental consent.
If you believe that a child has provided personal information to us in violation of applicable requirements, please contact us. We will take appropriate steps to investigate and address the matter in accordance with applicable laws.
Where an App is directed to children or includes children in its target audience, additional child privacy and advertising requirements may apply.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Apps, data practices, third-party services, or applicable legal requirements.
When we make material changes, we will update the Effective Date above and provide additional notice where required by applicable law.
We encourage you to review this Policy periodically.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of information, please contact:
Company: Changsha Ranzhi E-Commerce Co., Ltd.
Chinese Company Name: 长沙市染植电子商务有限公司
Apps: Kitty Tile and other games and applications operated by the Company
Privacy Contact Email: wilcheckkoedamge656@gmail.com
We will make reasonable efforts to respond to your inquiry in a timely manner.